Contacted their customer support about and you can guess how that went. I would have just bought the friggin phone.

There was NO MENTION ANYWHERE that I would be charged such a fee for 'upgrading' from a broken phone to a more recent model. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 'Upgrade fee'. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way.

Out of convenience, I did so through the apps 'Upgrade' option since they were eligible. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads. If you want to see those, you have to view the PDF of your 'paper' bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.Ĭan't download PDF copies of bills and beware of 'upgrades' Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The app brought up a screen that stated that the phone should be ready for pickup in two hours. I completed the online forms and gave my information and credit card, which was debited for the taxes. Yesterday I went on the app to order my wife a phone to be picked up at our local store.

Att wireless account